At Alto Hearing, we offer comprehensive hearing aid services to ensure our patients receive the best possible care and support throughout their hearing health journey. From initial evaluations to fittings, programming, and ongoing maintenance, our team of experts is dedicated to helping you achieve optimal hearing with your devices.
Evaluation for Hearing Aids
The first step in your hearing aid journey is a thorough evaluation. This process helps us determine if hearing aids are the right solution for you and, if so, which hearing aid style would best suit your needs. During your evaluation, we’ll conduct the following:
- Comprehensive hearing test: We’ll assess your hearing ability across different frequencies and sound levels to identify the type and degree of your hearing loss.
- Case history: We’ll discuss how your hearing loss affects your daily life and gather information about your general health, lifestyle, and specific hearing challenges.
- Impact assessment: We’ll evaluate how your hearing loss affects your relationships, work, and overall quality of life.
Based on these findings, our hearing care professionals will recommend the most appropriate hearing aid options for you. We’ll consider factors such as your degree of hearing loss, lifestyle needs, personal preferences, and budget to ensure you get the best possible solution.
During this consultation, you’ll have the opportunity to see and handle different hearing aid styles. In some cases, you may even be able to listen to a demo of how hearing aids could improve your hearing. We encourage you to ask questions and express any concerns you may have about using hearing aids.
If custom-fit hearing aids or behind-the-ear models with earmolds are recommended, we’ll take impressions of your ears to ensure a perfect fit. This attention to detail is crucial for both comfort and optimal performance of your hearing aids.
Hearing Aid Fitting and Programming
Once you’ve selected your hearing aids, the next step is the fitting and programming process. At Alto Hearing, we use state-of-the-art technology to ensure your devices are precisely tailored to your unique hearing profile and lifestyle needs.
- Initial Programming: Our specialists will program your hearing aids based on your personalized prescription, fine-tuning them to address your specific hearing loss and listening preferences.
- Live Speech Mapping: We utilize this advanced fitting method to optimize your hearing aid settings using real speech as a stimulus. This innovative approach offers several benefits:
- Increased accuracy in programming
- Visual feedback for you and your family
- A personalized experience that accounts for your unique ear canal characteristics
- Reduced need for follow-up adjustments
- Enhanced patient satisfaction and confidence in the devices
- Real Ear Measurement (REM): This technique allows us to measure the actual sound levels in your ear canal, enabling more precise adjustments to your hearing aids.
- Hands-On Instruction: We’ll guide you through every aspect of your new hearing aids, including proper insertion and removal, battery changing or charging procedures, and cleaning and maintenance best practices.
- Adjustment Period Support: It’s normal to experience a range of emotions and sensations when first using hearing aids. Our team will work closely with you during this adjustment period, making any necessary tweaks to ensure your comfort and satisfaction.
- Follow-Up Care: We schedule regular check-ups to monitor your progress and make any needed adjustments. Our team is always available to address your concerns and answer questions.
- Remote Programming: For minor adjustments, we offer remote programming services, allowing us to fine-tune your hearing aids without requiring an in-office visit.
Hearing Aid Repair and Maintenance
Even with proper care, hearing aids may experience wear and tear over time. At Alto Hearing, we offer comprehensive repair and maintenance services to keep your devices functioning optimally.
Common Issues We Address:
- No sound or low volume
- Intermittent or distorted sound
- Physical damage to the device
- Battery door problems
- Moisture damage
Our approach to hearing aid repair and maintenance includes:
- In-Office Repairs: Many minor issues can be resolved quickly in our office. Our trained professionals can diagnose and fix a range of problems, often while you wait.
- Manufacturer Repairs: For more complex issues, we serve as a liaison between you and the manufacturer, ensuring your devices are repaired efficiently and that you’re kept informed throughout the process.
- Preventive Maintenance: We’ll teach you how to properly care for your hearing aids to prevent common issues. This includes daily cleaning, proper storage, and regular check-ups.
- Warranty Service: If your hearing aids are still under warranty, we’ll handle all warranty-related repairs and replacements.
- Out-of-Warranty Repairs: For devices no longer under warranty, we offer repair services at competitive rates. In some cases, repaired devices may come with a new limited warranty.
- Upgrade Consultations: If your hearing aids are beyond repair or no longer meeting your needs, we’ll discuss options for upgrading to newer technology that better suits your current hearing situation.
Fully Inclusive, Professional Hearing Aid Services
At Alto Hearing, we’re committed to providing comprehensive care throughout your hearing aid journey. From the initial evaluation to ongoing maintenance and repairs, our team is here to ensure you get the most out of your hearing aids. We understand that better hearing is a process, and we’re dedicated to supporting you every step of the way. Whether you’re new to hearing aids or looking to upgrade your current devices, we’re here to help you achieve the best possible hearing outcomes.
